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ACMA warns 10 telcos for not following financial hardship rules The Australian Communications and Media Authority (ACMA) warned 10 telcos for not following new rules designed to protect customers struggling to pay their internet and phone bills. Epson invests in microsatellite company Epson and its subsidiary Epson X Investment (EXI) have invested in Axelspace, the holding company of Axelspace Corporation, a startup company that develops and manufactures microsatellites for an...

26th July 2024

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Nozomi Networks debuts new IoT security sensor OT and Internet of Things (IoT) company Nozomi Networks unveiled an IoT security sensor that runs embedded in Mitsubishi programmable logic controllers (PLCs). Equinix acquires three data centres from TIM; enters Philippine market Digital infrastructure company Equinix plans to enter the Philippine market by acquiring three data centres from technology solutions provider Total Information Management (TIM). Four newly-unveiled projects...

25th July 2024

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Macquarie Data Centres breaks ground at new AI facility Macquarie Data Centres, part of Macquarie Technology Group, hosted a groundbreaking ceremony, signaling the start of construction at its newest data centre, IC3 Super West, in Sydney’s north zone, which is purpose-built for high-density AI and cloud workloads. Ericsson renews partnership with 2degrees for five years Swedish telco equipment provider Ericsson has extended its existing joint radio access network (RAN) partnership...

24th July 2024

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Swoop strikes ‘biggest’ deal in its history Telco challenger Swoop signed a deal with an unnamed technology company to provide infrastructure throughout the Greater Melbourne area. The telco claims the contract will deliver revenues of a minimum of $24 million and up to $36 million over the next 22 years—the biggest deal in its history. Hoyts deploys Optus to innovate its ecosystem Cinema chain company the Hoyts Group is using Optus’ network solutions to evolve its cinematic ecosystem...

23rd July 2024

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Govt, telcos cut inaccessible 4G handsets ahead of 3G network closures The number of 4G handsets still in circulation that could lose access to Triple Zero when 3G networks have shut down has dwindled to 102,000, the government estimates. Australians spend $250 and up just to repair damaged phones: survey Figures released by telco Vodafone reveal Australian travellers are spending thousands of dollars to replace and repair their mobile phones. CommScope sells DAS and OWN businesses...

22nd July 2024

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Optus offers free mobile handsets and deals as 3G shutdown looms Australian telco Optus announced it is offering mobile handsets to eligible customers at no cost and other special deals to customers impacted by the 3G shutdown. Samsung beefs AI ambitions with Oxford Semantic acquisition Samsung announced it signed an agreement to acquire UK startup Oxford Semantic, which specialises in knowledge graph technology. Tillman Fiber secures US$1B financing to deploy FTTH in Florida...

19th July 2024

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Latest Journal Articles

The expansion of the Internet of Things (IoT) has created a need for reliable and fault-tolerant communication networks. However, ensuring consistent signal quality and power efficiency has proven to be challenging. This study evaluated the performance of Narrowband IoT (NB-IoT) communications using the SIM7020 module connected to a Raspberry Pi 4 Model B, focusing on signal quality across indoor, outdoor, urban and rural areas. Supervised machine learning for indoor localisation based on Received Signal Strength Indicator (RSSI) has been introduced, for example, to enhance NB-IoT performance. However, this and other approaches have encountered difficulties in mobile and obstructed environments, including signal attenuation, connectivity variability and increased power consumption. The objective of this study was to analyse NB-IoT signal strength and power consumption, providing guidance for deploying real-time communication IoT applications. Empirical data was analysed to understand the RSSI and Cellular Signal Quality (CSQ) in different locations. Signal quality in urban and outdoor environments was prone to fluctuations due to mobility and interference, whereas rural areas had weaker but more consistent signals. Indoor environments suffered from significant signal attenuation. The results emphasise the importance of improved handover mechanisms and adaptive deployment strategies to ensure reliable connectivity across various IoT applications.

The integration of sports science and camera sensing technology has recently emerged to be an advanced analytical tool in sportsperson performance enhancement. The use of computing power and a web-based application can provide quick information analysis and data reporting between coaches and athletes. The design of an archery analytic workflow is demonstrated in this paper using the Python Flask framework, video analytic algorithms, a structured video inventory framework, MongoDB database setup and integration of the Keypoint R-CNN machine learning backend. A user-friendly data visualisation interface on the front end is integrated in the software to deliver athletes’ analytical capabilities such as thorough frame-by-frame video analysis, posture consistency estimation and joint kinematic analysis. This web application framework is not limited to archery sports, and can be extended to numerous sports, such as shooting, weightlifting and cycling. The significance of integrating camera sensing technology with the sports science field can offer quantitative and qualitative observations to improve training programs and performance evaluation.

Authored by Roula Jabado and Rim Jallouli

In the contemporary digital era, understanding the role of Data Analytics Capabilities (DAC) in Customer Relationship Management (CRM) systems is essential for effective marketing decisions. DAC refers to the skills and knowledge in using technological tools, techniques, and methodologies to extract meaningful and actionable insights from various data sources. The originality of the study lies in providing an external perspective from customers on the benefits of effective DAC to improve the performance of CRM systems in the retail industry. Specifically, it evaluates the roles of technological CRM system quality, employee interaction-management capabilities empowered with the CRM system, and the DAC outcomes in enhancing the overall customer satisfaction for both online and in-store experiences. The methodology employs a quantitative approach that includes a survey for data collection of 380 retail customers, an exploratory factor analysis and a multi-linear regression analysis. Theoretically, findings advance our understanding of retail CRM systems by providing empirical evidence quantifying the positive impact of DAC outcomes on customer satisfaction. Practically, results offer managerial insights for leveraging technology and human capabilities to enhance in-store and online customer relationships. Acknowledging geographical and industry limitations, future research could explore the research model across various contexts.

The growing economic influence of cryptocurrency and the development of the associated infrastructure has brought about an interest in the new areas of its application. Payment of compensation in cryptocurrency is one such evolving application of cryptocurrency. Using a qualitative research design, we attempt to identify the factors and ecosystem constituents that play an important role in the diffusion, adoption and use of cryptocurrency as a compensation medium. A hybrid methodology involving both inductive and deductive methods of qualitative inquiry was used to develop the themes. The study identified nine main factors that influenced a participant’s decision to accept compensation in cryptocurrency. They are: (1) the prospects of high return; (2) ease of transaction; (3) faster international transactions; (4) price volatility of cryptocurrencies; (5) threat of hacking; (6) taxation policies of the country; (7) lack of recognition as legal tender; (8) influence of peer groups; and (9) influence of celebrities. The inductive part of the study enabled the mapping of the major stakeholders involved in the decision, namely, the government, the employer, the peer groups of the employee, celebrities and the cryptocurrency-issuing company.

Authored by Ilia Naidanov

The success of companies is increasingly dependent on their online image. Therefore, the research has called for a better understanding of the characteristics of a firm’s online content that can enhance a firm’s performance. This study delves into the impact of social media content on both book-based and market-based performances of firms, drawing insights from 32 articles published between 2016 and 2022. The present article encompasses the categorisation and explanation of the economic effects of user- and firm-generated social media content, while also exploring cross-firm and cross-industry spillover effects. The study extends prior research that has primarily focused on the effects of one type of content or the other and only on some specific measures. Moreover, the study visually illustrates the economic effects of social media content on book-based and marked-based firm attributes. These insights provide a valuable resource for firms seeking to optimise their social media strategies to improve performance and for researchers choosing a research agenda.

Acknowledgment of the significance of environmental factors in technology adoption is widespread. However, empirical investigations into how environmental awareness influences the interconnection between perceived value and adoption intention for 5G services are notably lacking. This study investigates how perceived value shapes consumers’ 5G adoption intentions and how environmental awareness moderates the relationship between perceived value and adoption intention, employing the Value Adoption Model (VAM). Survey items on perceived value, adoption intention, and environmental awareness, drawn from existing literature on consumer value and information systems, were employed to gather data. An online questionnaire was completed by 530 participants from India. The collected data was processed using PLS-SEM. The findings indicate that perceived usefulness and enjoyment are key drivers of adoption, while perceived costs show mixed effects. Notably, technical issues do not negatively impact perceived values, but perceived fees negatively affect the perceived value of 5G services. Overall, perceived value significantly influences 5G adoption intention, with environmental awareness mediating this relationship. The findings offer valuable guidance to 5G service providers in emerging markets and provide policymakers with insights into the interplay of cost-benefits and environmental considerations in 5G service adoption.